Who typically trains robots in RPA applications?

In Robotic Process Automation (RPA) applications, end users are typically the ones who train robots. These individuals possess a deep understanding of the tasks and processes that are performed regularly in their workflows. Their firsthand experience with these processes allows them to provide practical insights into how the automation can best mimic their actions.

End users can identify which tasks are repetitive and time-consuming, making them ideal candidates for defining the rules and parameters that guide the robot’s operation. They are often involved in the initial phases of the RPA deployment, providing input on the specific needs and details necessary for the successful configuration of the robotic processes.

While IT specialists, system administrators, and business analysts play important roles in the overall governance, development, and implementation of RPA technologies, it is the end users who are essential in shaping the training of the robots to reflect real-world usage and to ensure that the automation aligns closely with business needs. Their input helps maximize the efficiency and effectiveness of the robotic solutions deployed within the organization.