What is the primary goal of using Process Discovery in organizations?

The primary goal of using Process Discovery in organizations is to optimize business processes and improve return on investment (ROI). Process Discovery involves analyzing existing workflows and identifying areas of inefficiency, bottlenecks, or redundancies. By thoroughly understanding how processes are currently functioning, organizations can pinpoint opportunities for improvement, streamline operations, and implement automation where it is most effective.

Through this analysis, businesses can significantly enhance productivity by reducing manual effort, minimizing errors, and accelerating process completion. These optimizations not only lead to cost savings but also contribute to a better customer experience, ultimately driving higher profits and a stronger competitive position in the market.

While designing new software, analyzing customer feedback, and scheduling IT maintenance are important activities within organizations, they do not directly reflect the core objectives of Process Discovery, which is fundamentally about process improvement and efficiency enhancement.