RPA can be used to automate which of the following?

RPA is a versatile technology capable of automating various repetitive and rule-based tasks across multiple domains. Both statement reconciliation and customer relationship management present substantial opportunities for automation.

In the case of statement reconciliation, RPA can efficiently compare and analyze transactions, identify discrepancies, and generate reports without human intervention. This automation reduces errors, increases speed, and frees up human resources for more strategic tasks.

Similarly, RPA can streamline customer relationship management processes. It can automate data entry, manage customer interactions, send notifications, and achieve seamless integration between different software systems. By automating these functions, companies can enhance customer service, maintain better records, and respond more swiftly to client needs.

Thus, RPA is indeed applicable to both statement reconciliation and customer relationship management tasks, making the choice of both the correct answer.